Thank you for choosing Happy Speech, PLLC for your child’s speech-language services. We are committed to helping your child reach the goals of his/her individualized treatment plan. Our services, including travel and specialized therapy materials, depend on the timely payment of accounts. Please read and sign this policy to indicate your understanding and agreement.
Payment: Full payment is due at the time of service delivery, unless prior arrangements have been made and documented.
Insurance: Full payment is due directly to Happy Speech, PLLC. We do not currently accept or file insurance; however, we can provide a Super Bill with a description of the service(s) provided that you can use to file/negotiate with your insurance company. Your insurance policy is a contract between you and your insurance company. Please be aware that some, and perhaps all of the services provided by Happy Speech, PLLC may be non-covered services and not considered reasonable, customary and/or medically necessary under your current medical insurance plan. You may seek reimbursement for these services directly from your insurance company. If you are unsure about the process for filing a claim, we recommend that you call the customer service number on the back of your insurance ID card.
Speech-language services provided by Happy Speech, PLLC will be considered out-of-network by your insurance company. We are happy to provide you with all the information requested from the insurance company, including diagnoses codes and treatment plans--please indicate if your insurance company requires specific information. We are not responsible for any charges your insurance company considers to be in excess of reasonable or customary fees as well as those considered medically unnecessary.
By the execution hereof, the undersigned acknowledges his/her/their responsibility to pay any amounts not paid or reimbursed by insurance. The undersigned specifically accepts all financial responsibility for all services provided to the herein named patient by Happy Speech, PLLC and understands that regardless of what the insurance company agrees to pay, the undersigned will be responsible for the balance. Said balance will be paid without regard to the status of processing by the insurance carrier.
Usual and Customary Rates: Happy Speech, PLLC is committed to providing the best treatment for our patients, and we charge what is usual and customary for our area and for our services. You are responsible for payment regardless of any insurance company’s arbitrary determination of usual and customary rates. Our current rates may be raised based on a variety of circumstances. If rates are raised prior to the client’s graduation from speech and language services and/or completion of evaluation services, the customer will be provided updated contracts 30 days before new prices go into effect.
Billing: Evaluation sessions are billed per evaluation. Therapy/observation/consultation sessions are billed per occurrence. If payment is not received per evaluation/session, services will cease until payment is received.
Cancellations: All canceled appointments will be rescheduled if possible. Missed appointments jeopardize the therapist’s travel time, planning, time, and report writing time, etc. Please be considerate of your therapist’s time by canceling appointments within a 24 hour period. See details below:
Canceled by you with no prior notice “no show”: session will be charged at 50% of the normal session rate.
● If the child is absent from school or other therapy location on the day of the scheduled therapy session, and you have not given prior notice of the absence directly to the therapist, the session will be charged at 50% of the normal session rate.
● Example: 30-minute sessions with no notice will be charged 50% of Happy Speech, PLLC therapy rate (i.e. $35 for a 30 minute session, $50 for a 45 minute session, etc. *this may change as rates increase with prior notice.)
Canceled by therapist: reschedule session at a time that the family/therapist is available. Late to sessions: If the therapist is late to a session, the time will be made up during the same day if time permits, or can be rescheduled at a time that meets the family/therapist’s needs at no additional charge. If the patient is late to an appointment, the session will end at the regular session time, and you will be responsible for the full session fee.
Other Billed Services: Happy Speech, PLLC offers additional services, including screenings, observations, evaluations, reports, attending conferences, additional speech/language samples, etc. These services will be billed in addition to the therapy session charges with prior notification/documentation.
Method of Payment: You will receive an invoice/Super Bill for the service(s) provided in the event you would like to request reimbursement through your insurance provider. Please let your therapist know if you need this documentation. We currently accept the following forms of payment:
*Cash--exact change
*Checks paid to the order of Happy Speech, PLLC. (*returned checks incur a $20 fee).
*Venmo @Heather-Gladd
*Debit/Credit Card additional fees/charges may apply.
Please indicate your understanding and agreement to the payment policy from Happy Speech, PLLC by signing below: